Cancellation & Refund Policy

Last Updated: May 2026

This Cancellation & Refunds Policy explains how cancellations, refunds, returns, replacements, and reprints are handled for orders placed on Picsin.in.

Picsin.in is operated by:

Picsin Enterprises
7877, Arakashan Road, Pahar Ganj
New Delhi – 110055, India
Email: customersupport@picsin.in

By placing an order on Picsin.in, you agree to the terms described in this policy.

1. Customized and Made-to-Order Products

Picsin products are personalized and made to order using customer-uploaded images, selected sizes, layouts, frames, materials, and customization choices.

Because each order is created specifically for the customer, cancellations, returns, and refunds are limited once the order enters production.

2. Order Cancellation

Customers may request order cancellation by contacting us as soon as possible at:

customersupport@picsin.in

Cancellation requests may be accepted only if the order has not yet been sent for production, printing, processing, or dispatch.

Once production begins, cancellation may not be possible because the product is personalized and cannot be reused or resold.

3. Cancellation Before Production

If your cancellation request is approved before production begins:

  • The order may be cancelled.
  • Any eligible refund will be processed according to the original payment method or another approved method.
  • Refund timelines may depend on the payment gateway, bank, or payment provider.

4. Cancellation After Production Begins

Once your order has entered production, printing, framing, packing, or dispatch preparation, cancellation may not be accepted.

This applies to customized products such as:

  • Canvas prints
  • Framed pictures
  • Photo collages
  • Photo prints
  • Any other personalized or made-to-order products

5. Cancellation by Picsin

Picsin may cancel an order in certain situations, including:

  • Payment failure or pending payment
  • Cash on Delivery confirmation not completed
  • Customer cannot be contacted for order confirmation
  • Uploaded image violates our Terms & Conditions
  • Product, size, material, or service is unavailable
  • Delivery address is incomplete or not serviceable
  • Order appears fraudulent, suspicious, or abusive
  • Pricing, product, technical, or system error
  • Customer provides incorrect or incomplete information

If Picsin cancels a prepaid order, an eligible refund will be processed after review.

6. Cash on Delivery Cancellation

Cash on Delivery orders may require phone confirmation before production.

A COD order may be cancelled if:

  • The customer does not confirm the order by phone
  • The customer cannot be reached
  • The phone number is incorrect or unavailable
  • The delivery address cannot be verified
  • The order appears suspicious or fraudulent
  • COD is not available for the selected location, product, or order value

Picsin may restrict or remove COD availability at any time.

7. Returns

Returns are accepted only for valid print-related, production-related, or delivery damage issues.

Since Picsin products are customized, returns are not accepted for general preference changes or customer-side mistakes.

Eligible return or resolution cases may include:

  • Damaged product received
  • Broken frame
  • Wrong product delivered
  • Manufacturing defect
  • Significant print quality issue caused by production
  • Image blur caused by production error
  • Major colour issue caused by production error
  • Product received in an unusable condition due to shipping damage

8. Non-Returnable Cases

Returns, refunds, or reprints are generally not accepted for:

  • Change of mind
  • Wrong image uploaded by the customer
  • Wrong size selected by the customer
  • Incorrect crop approved by the customer
  • Low-resolution or poor-quality image uploaded by the customer
  • Minor colour variation due to screen brightness or display differences
  • Minor size, finish, or material variation due to production process
  • Incorrect shipping address provided by the customer
  • Customer unavailability during delivery
  • Refusal to accept delivery
  • Damage caused after delivery
  • Delay caused by courier partner or customer availability
  • Saved project deleted after the retention period
  • Any issue reported after the required reporting window

9. Reporting an Issue

Customers must report damaged, defective, incorrect, or print-related issues within the following timeframes:

  • Damaged or broken products: within 48 hours of delivery
  • Print quality concerns: within 3 days of delivery

To report an issue, contact:

customersupport@picsin.in

Please include:

  • Order ID
  • Customer name
  • Registered phone number or email address
  • Clear photos of the product
  • Photos of the packaging
  • Photos of the shipping label, if needed
  • Video evidence, if requested
  • A clear explanation of the issue

Picsin may not be able to process a return, refund, replacement, or reprint request if the required evidence is not provided.

10. Review and Approval Process

After receiving your request, Picsin will review the issue based on the order details, uploaded image, customization choices, production records, delivery details, and evidence provided by the customer.

Depending on the case, Picsin may offer one of the following resolutions:

  • Reprint
  • Replacement
  • Partial refund
  • Full refund
  • Store credit or coupon
  • No refund or replacement if the issue is not eligible

Picsin’s decision will be based on the nature of the issue and the evidence available.

11. Reprints and Replacements

If a reprint or replacement is approved, Picsin may recreate the same product using the original order details, uploaded image, size, layout, and customization choices.

Changes to the original design, image, size, frame, product type, or delivery address may not be allowed unless approved by Picsin.

Reprints and replacements are usually offered only when the issue is caused by production, printing, packaging, or delivery damage.

12. Refunds

Refunds may be considered only when Picsin approves the request after review.

Refunds may be issued in cases such as:

  • Order cancellation before production begins
  • Product unavailable after payment
  • Prepaid order cancelled by Picsin
  • Lost shipment verified by courier partner
  • Valid production defect where reprint or replacement is not suitable
  • Valid damaged product case where replacement is not possible

Refunds are not automatically granted for every complaint or delay.

13. Refund Method

Approved refunds may be processed through:

  • Original payment method
  • Payment gateway refund process
  • Bank transfer
  • Store credit or coupon, where applicable and accepted

For prepaid orders, refunds are generally processed through the original payment method where possible.

For Cash on Delivery orders, if a refund is approved, Picsin may request bank account details or another approved refund method.

Picsin will never ask for sensitive banking passwords, OTPs, card PINs, CVV, or UPI PINs for processing a refund.

14. Refund Timeline

Once a refund is approved and initiated, the refund timeline may depend on the payment gateway, bank, or payment provider.

Refunds may take several business days to reflect in the customer’s account after processing.

Delays caused by banks, payment gateways, or third-party payment providers are outside Picsin’s direct control.

15. Shipping Charges and Refunds

Shipping charges may be non-refundable once an order has been shipped.

Shipping charges may be refunded only if:

  • The issue was caused by Picsin
  • The order was cancelled before shipping
  • The refund is approved due to a valid production or delivery-related issue
  • Picsin determines that shipping charges should be refunded as part of the resolution

Additional reshipping charges may apply if delivery failed due to incorrect address, customer unavailability, refusal to accept delivery, or other customer-related reasons.

16. Return to Origin / Failed Delivery

If an order is returned to Picsin because of customer-related reasons, refunds may not be available.

Customer-related reasons include:

  • Incorrect or incomplete address
  • Wrong phone number
  • Customer unavailable at delivery address
  • Refusal to accept delivery
  • Courier unable to contact customer
  • COD order refused at delivery
  • Delivery attempts failed due to customer availability

For customized products, Picsin may not offer a refund if the order cannot be delivered due to customer-related reasons.

If reshipping is possible, additional shipping charges may apply.

17. Damaged Package at Delivery

Customers should inspect the package at the time of delivery.

If the package appears damaged, tampered with, or visibly broken, customers should take photos or videos immediately and contact Picsin support within 48 hours of delivery.

Picsin may require packaging photos, product photos, and shipping label photos to verify the damage.

18. Colour, Cropping, and Image Quality

Print results may vary slightly from what appears on a phone, laptop, tablet, or desktop screen.

Minor colour differences may occur due to:

  • Screen brightness
  • Display settings
  • Device colour calibration
  • Printing material
  • Ink and production process
  • Image quality and resolution

Picsin is not responsible for poor print results caused by low-resolution, blurry, dark, pixelated, heavily edited, cropped, or poor-quality images uploaded by the customer.

Customers are responsible for checking the image, crop, layout, size, and preview before placing the order.

19. Exchanges

Because Picsin products are customized and made to order, product exchanges are generally not available.

If there is a valid production-related issue, Picsin may offer a reprint, replacement, refund, or another suitable resolution after review.

20. Contact Us

For cancellation, return, reprint, refund, or order-related requests, please contact us at:

Picsin Enterprises
7877, Arakashan Road, Pahar Ganj
New Delhi – 110055, India
Email: customersupport@picsin.in