Cancellation & Refund Policy

Because every Picsin order is custom-printed from your photo, we cannot restock or resell returned items. Our policy is therefore narrower than for standard retail.

Cancellation

You can cancel an order free of charge before it enters production — typically within a few hours of ordering. Once production starts, the order can no longer be cancelled. Email support@picsin.in with your order number as soon as possible.

Refunds — print defects or shipping damage

If the product reaches you with a print defect or transit damage, we will either reprint the item or refund it in full. To start the process:

1. Email us within 48 hours of delivery with clear photos of the damage and the packing.
2. We will confirm next steps within one business day.
3. Reprints ship on the same priority lane as fresh orders; refunds are credited to the original payment method within 5–7 business days of approval.

Refunds — change of mind

Change-of-mind returns are not accepted for custom-printed items. Please preview carefully before confirming your order.